{"id":1198,"date":"2023-04-19T15:02:25","date_gmt":"2023-04-19T15:02:25","guid":{"rendered":"https:\/\/www.bentegro.com\/support\/kb\/?post_type=ht_kb&#038;p=1198"},"modified":"2023-04-19T16:13:07","modified_gmt":"2023-04-19T16:13:07","slug":"bentegro-on-boarding-faqs","status":"publish","type":"ht_kb","link":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/bentegro-on-boarding-faqs\/","title":{"rendered":"Bentegro On-Boarding FAQs"},"content":{"rendered":"\n<p>Please use this article to find answers to some of the most frequently asked questions!<\/p>\n\n\n\n<ol class=\"wp-block-list\" type=\"1\" start=\"1\">\n<li>How do I know if my group is setup for a Membership file on the Bentegro system?\n<ul class=\"wp-block-list\">\n<li>By viewing the group in the BAE system, you are able to confirm that a file is being sent to BCBS from Bentegro if you are <strong><u>only able to process the following: <\/u><\/strong>update medical group, print temp id card, request permanent id card, add to COBRA<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I view my active groups on Bentegro?\n<ul class=\"wp-block-list\">\n<li>In Bentegro, any group that has active lines of coverage will be listed on the Clients tab on the Employer Listing screen.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I access my group&#8217;s employer portal in Bentegro?\n<ul class=\"wp-block-list\">\n<li>By viewing the group in your Clients tab, you will have a new button in the bottom right hand side of your screen that will be labeled as &#8220;Logon to Employer Portal&#8221; that will take you directly to your group&#8217;s employer portal in Bentegro<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Is there reporting capabilities in Bentegro to show employees&#8217; deductions?\n<ul class=\"wp-block-list\">\n<li>Yes, a report can be ran on demand using the reporting module or a custom, scheduled report can also be created in the Employer Portal. This can be ran throughout the year or created the day after the enrollment is completed.<\/li>\n\n\n\n<li>We, at Bentegro, recommend running the following reports:\n<ul class=\"wp-block-list\">\n<li>Employee Information Report &#8211; This report will show employee information<\/li>\n\n\n\n<li>Employee Benefit Report &#8211; This report will list details of the employee benefits including deductions<\/li>\n\n\n\n<li>Special Enrollment Report &#8211; This report will show enrollment data for employee(s) who are experiencing a Special Enrollment<\/li>\n\n\n\n<li>Company Wide Enrollment Report &#8211; This report will show enrollment data for employees who are experiencing an open enrollment (Employee Enrollment Experience) in Bentegro<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Do my employer contacts have access to their Employer portal in Bentegro?\n<ul class=\"wp-block-list\">\n<li>Yes, Employer contacts have access to their employer portal. A registration email can be sent either directly from Bentegro or the Access code can be provided to the contact for them to register<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How far out are my renewals available to be imported into Bentegro?\n<ul class=\"wp-block-list\">\n<li>Renewals are available to be imported 60-90 days out from the group&#8217;s renewal date once BCBS has released the renewal letter.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>When are membership changes sent from Bentegro to BCBS?\n<ul class=\"wp-block-list\">\n<li>The membership changes are sent to BCBS on a daily file feed that is sent at 11 pm CST.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>There are terminated and COBRA employees listed on my imported BCBS renewal census. Why?\n<ul class=\"wp-block-list\">\n<li>Bentegro receives the most up to date information on Employer Demographics and Census information based on when BCBS takes their snapshot of the renewal (typically 60-90 days out from the renewal), but the information can be adjusted in Bentegro<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Why am I getting an &#8220;Outside of QE Date Range&#8221; when trying to process a retro or future membership transaction?\n<ul class=\"wp-block-list\">\n<li>Bentegro only allows for retro or future membership transactions to be entered within a 30 day date range based on the date of the transactions. Please send an email to support@bentegro.com to have the membership transaction processed.\n<ul class=\"wp-block-list\">\n<li>I.E. &#8211; If the date is 3\/1\/2023, then I am unable to process a retro termination for an effective date of 1\/1\/2023.<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I know that membership changes are being processed by BCBS?\n<ul class=\"wp-block-list\">\n<li>In BAE, a history can be shown under an employee&#8217;s profile of any membership transactions that were processed in Bentegro. The name that should be associated with the change will be AEP.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I know my new business case has been approved?\n<ul class=\"wp-block-list\">\n<li>You will receive a welcome letter from either your General Agency or from BCBS stating that the group has been approved<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I know if my new business case needs additional information?\n<ul class=\"wp-block-list\">\n<li>You will receive an email from either your General Agency or from BCBS stating that the group&#8217;s submission requires more information.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Typically, how long does it take for my new business case to be submitted to BCBS once the e-signature process is completed?\n<ul class=\"wp-block-list\">\n<li>As soon as the e-signature is completed by both the employer and the agent (and the General Agency if group is located in Texas) the documents and the census are provided to BCBS.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>Typically, how long does it take for my new business case to be approved?\n<ul class=\"wp-block-list\">\n<li>1-2 business days, as long as additional information is not requested by the carrier.<\/li>\n<\/ul>\n<\/li>\n\n\n\n<li>How do I know if my Renewal Plan Changes have been completed?\n<ul class=\"wp-block-list\">\n<li>You will receive either a confirmation email from your Bentegro Account Manager that the changes have been completed or an email asking for additional information.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n\n\n\n<p>Not able to find a question\/answer on this document? Please reach out to <a href=\"mailto:support@bentegro.com\">support@bentegro.com<\/a> or 855-294-3258 for assistance!<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Please use this article to find answers to some of the most frequently asked questions! Not able to find a question\/answer on this document? Please reach out to support@bentegro.com or 855-294-3258 for assistance!<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[21],"ht-kb-tag":[69,68,66,77,76],"class_list":["post-1198","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-employer-setup","ht_kb_tag-asked","ht_kb_tag-faq","ht_kb_tag-frequently","ht_kb_tag-on-boarding","ht_kb_tag-question"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Bentegro On-Boarding FAQs - Benefits Platform Support Page<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/bentegro-on-boarding-faqs\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Bentegro On-Boarding FAQs - Benefits Platform Support Page\" \/>\n<meta property=\"og:description\" content=\"Please use this article to find answers to some of the most frequently asked questions! 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