{"id":718,"date":"2019-03-19T18:30:12","date_gmt":"2019-03-19T18:30:12","guid":{"rendered":"https:\/\/www.flexiblebenefit.com\/support\/metlife\/?post_type=ht_kb&#038;p=718"},"modified":"2021-09-20T04:30:17","modified_gmt":"2021-09-20T04:30:17","slug":"forgot-password","status":"publish","type":"ht_kb","link":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/forgot-password\/","title":{"rendered":"Forgot Password"},"content":{"rendered":"\n<p>This article will provide instructions on how users can reset their password when they experience issues logging in.<\/p>\n\n\n<ol id=\"mce_47\" class=\"editor-rich-text__tinymce mce-content-body\" role=\"textbox\" contenteditable=\"true\" aria-label=\"Write list\u2026\" aria-autocomplete=\"list\" aria-multiline=\"true\" data-is-placeholder-visible=\"false\">\n<li>From the <strong>home <\/strong>page where you login, click on the type of user that applies to you.<\/li>\n<li>A login box will appear towards the right-hand side. Click on the &#8216;<strong>Forgot Password<\/strong>&#8216; link.<\/li>\n<li>Enter your username and click <strong>Next<\/strong>.<\/li>\n<li>Complete any <strong>security <\/strong>questions and type in the Captcha code. Click <strong>Next<\/strong>.<\/li>\n<li>Enter in a <strong>new password <\/strong>and then <strong>confirm password<\/strong>. Then click <strong>Submit<\/strong>.<img loading=\"lazy\" decoding=\"async\" class=\"don-pic-border aligncenter wp-image-740 size-full\" src=\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm.png\" alt=\"\" width=\"1139\" height=\"329\" srcset=\"https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm.png 1139w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm-300x87.png 300w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm-768x222.png 768w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm-1024x296.png 1024w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm-50x14.png 50w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm-60x17.png 60w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Forgot-Password-Confirm-100x29.png 100w\" sizes=\"auto, (max-width: 1139px) 100vw, 1139px\" \/><\/li>\n<li>The system will prompt you that the change was a <strong>success <\/strong>and you will be redirected to the <strong>home <\/strong>page.<img loading=\"lazy\" decoding=\"async\" class=\"aligncenter wp-image-745 size-full\" src=\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/Success-Change-Password.png\" alt=\"\" width=\"503\" height=\"274\" srcset=\"https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Success-Change-Password.png 503w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Success-Change-Password-300x163.png 300w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Success-Change-Password-50x27.png 50w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Success-Change-Password-60x33.png 60w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/Success-Change-Password-100x54.png 100w\" sizes=\"auto, (max-width: 503px) 100vw, 503px\" \/><\/li>\n<\/ol>\n<p>Please email bentegro@trionfo.com if you are unable to complete any of the above sections.<\/p>","protected":false},"excerpt":{"rendered":"<p>This article will provide instructions on how users can reset their password when they experience issues logging in. From the home page where you login, click on the type of user that applies to you. A login box will appear towards the right-hand side. Click on the &#8216;Forgot Password&#8216; link&#8230;.<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[3],"ht-kb-tag":[],"class_list":["post-718","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-getting-started"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Forgot Password - Benefits Platform Support Page<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/forgot-password\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Forgot Password - Benefits Platform Support Page\" \/>\n<meta property=\"og:description\" content=\"This article will provide instructions on how users can reset their password when they experience issues logging in. 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