{"id":764,"date":"2019-03-19T19:36:17","date_gmt":"2019-03-19T19:36:17","guid":{"rendered":"https:\/\/www.flexiblebenefit.com\/support\/metlife\/?post_type=ht_kb&#038;p=764"},"modified":"2019-03-19T21:59:20","modified_gmt":"2019-03-19T21:59:20","slug":"manage-users","status":"publish","type":"ht_kb","link":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/","title":{"rendered":"Manage Users"},"content":{"rendered":"<p>The User Management screen allows you to perform actions on behalf of your registered employees. Only Agents and Employer Administrators can make changes.<\/p>\n    \t\t<div class=\"hts-messages hts-messages--info  hts-messages--withtitle hts-messages--withicon \"   >\r\n    \t\t\t<span class=\"hts-messages__title\">Tip<\/span>    \t\t\t    \t\t\t\t<p>\r\n    \t\t\t\t\tAgents can perform all actions listed in this article. <a href=\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/index.php\/knowledge-base\/accessing-your-employer-portals\/\">Click here<\/a> to learn how to login to your employer&#8217;s portals!     \t\t\t\t<\/p>\r\n    \t\t\t    \t\t\t\r\n    \t\t<\/div><!-- \/.ht-shortcodes-messages -->\r\n    \t\t\n<ol>\n<li>Login to your <strong>Employer<\/strong> portal<strong>.<\/strong><\/li>\n<li>Click the <strong>Menu<\/strong> drop down toward the top-right.<\/li>\n<li>Select\u00a0<strong>User Management<\/strong>. The &#8216;list of users&#8217; table on this screen will display all employees who have actually registered (created an account). This is <em>not<\/em> a list of all employees. <img loading=\"lazy\" decoding=\"async\" class=\"alignnone wp-image-760 size-full\" src=\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png\" alt=\"\" width=\"1168\" height=\"526\" srcset=\"https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management.png 1168w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management-300x135.png 300w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management-768x346.png 768w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management-1024x461.png 1024w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management-50x23.png 50w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management-60x27.png 60w, https:\/\/www.bentegro.com\/support\/kb\/wp-content\/uploads\/2019\/03\/User-Management-100x45.png 100w\" sizes=\"auto, (max-width: 1168px) 100vw, 1168px\" \/><\/li>\n<li><strong>Click on a user<\/strong> to view your available actions:\n<ul>\n<li>Lock the account<\/li>\n<li><a href=\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/index.php\/knowledge-base\/reset-employee-password\/\">Reset Password<\/a><\/li>\n<li>Login to Portal<\/li>\n<li>Review\/Update Security Questions<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<p>Deleting user accounts are <em>not<\/em> recommended. You should lock any user accounts that become inactive.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>The User Management screen allows you to perform actions on behalf of your registered employees. Only Agents and Employer Administrators can make changes. Login to your Employer portal. Click the Menu drop down toward the top-right. Select\u00a0User Management. The &#8216;list of users&#8217; table on this screen will display all employees&#8230;<\/p>\n","protected":false},"author":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"footnotes":""},"ht-kb-category":[19],"ht-kb-tag":[],"class_list":["post-764","ht_kb","type-ht_kb","status-publish","format-standard","hentry","ht_kb_category-employer-portal"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.1 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Manage Users - Benefits Platform Support Page<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Manage Users - Benefits Platform Support Page\" \/>\n<meta property=\"og:description\" content=\"The User Management screen allows you to perform actions on behalf of your registered employees. Only Agents and Employer Administrators can make changes. Login to your Employer portal. Click the Menu drop down toward the top-right. Select\u00a0User Management. The &#8216;list of users&#8217; table on this screen will display all employees...\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/\" \/>\n<meta property=\"og:site_name\" content=\"Benefits Platform Support Page\" \/>\n<meta property=\"article:modified_time\" content=\"2019-03-19T21:59:20+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"1 minute\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/\",\"url\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/\",\"name\":\"Manage Users - Benefits Platform Support Page\",\"isPartOf\":{\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#primaryimage\"},\"image\":{\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png\",\"datePublished\":\"2019-03-19T19:36:17+00:00\",\"dateModified\":\"2019-03-19T21:59:20+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/\"]}]},{\"@type\":\"ImageObject\",\"inLanguage\":\"en-US\",\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#primaryimage\",\"url\":\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png\",\"contentUrl\":\"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png\"},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/www.bentegro.com\/support\/kb\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Articles\",\"item\":\"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Manage Users\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/www.bentegro.com\/support\/kb\/#website\",\"url\":\"https:\/\/www.bentegro.com\/support\/kb\/\",\"name\":\"Benefits Platform Support Page\",\"description\":\"Benefits Platform Support Page\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/www.bentegro.com\/support\/kb\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Manage Users - Benefits Platform Support Page","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/","og_locale":"en_US","og_type":"article","og_title":"Manage Users - Benefits Platform Support Page","og_description":"The User Management screen allows you to perform actions on behalf of your registered employees. Only Agents and Employer Administrators can make changes. Login to your Employer portal. Click the Menu drop down toward the top-right. Select\u00a0User Management. The &#8216;list of users&#8217; table on this screen will display all employees...","og_url":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/","og_site_name":"Benefits Platform Support Page","article_modified_time":"2019-03-19T21:59:20+00:00","og_image":[{"url":"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png","type":"","width":"","height":""}],"twitter_card":"summary_large_image","twitter_misc":{"Est. reading time":"1 minute"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/","url":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/","name":"Manage Users - Benefits Platform Support Page","isPartOf":{"@id":"https:\/\/www.bentegro.com\/support\/kb\/#website"},"primaryImageOfPage":{"@id":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#primaryimage"},"image":{"@id":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#primaryimage"},"thumbnailUrl":"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png","datePublished":"2019-03-19T19:36:17+00:00","dateModified":"2019-03-19T21:59:20+00:00","breadcrumb":{"@id":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#breadcrumb"},"inLanguage":"en-US","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/"]}]},{"@type":"ImageObject","inLanguage":"en-US","@id":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#primaryimage","url":"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png","contentUrl":"https:\/\/www.flexiblebenefit.com\/support\/metlife\/wp-content\/uploads\/2019\/03\/User-Management.png"},{"@type":"BreadcrumbList","@id":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/manage-users\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.bentegro.com\/support\/kb\/"},{"@type":"ListItem","position":2,"name":"Articles","item":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/knowledge-base\/"},{"@type":"ListItem","position":3,"name":"Manage Users"}]},{"@type":"WebSite","@id":"https:\/\/www.bentegro.com\/support\/kb\/#website","url":"https:\/\/www.bentegro.com\/support\/kb\/","name":"Benefits Platform Support Page","description":"Benefits Platform Support Page","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.bentegro.com\/support\/kb\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"en-US"}]}},"_links":{"self":[{"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/ht-kb\/764","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/ht-kb"}],"about":[{"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/types\/ht_kb"}],"author":[{"embeddable":true,"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/comments?post=764"}],"version-history":[{"count":9,"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/ht-kb\/764\/revisions"}],"predecessor-version":[{"id":1123,"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/ht-kb\/764\/revisions\/1123"}],"wp:attachment":[{"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/media?parent=764"}],"wp:term":[{"taxonomy":"ht_kb_category","embeddable":true,"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/ht-kb-category?post=764"},{"taxonomy":"ht_kb_tag","embeddable":true,"href":"https:\/\/www.bentegro.com\/support\/kb\/index.php\/wp-json\/wp\/v2\/ht-kb-tag?post=764"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}